Bourne Leisure Ltd, Hemel Hempstead

10 Reviews
Bourne Leisure Ltd
1 Park Lane
HP2 4YL Hemel Hempstead
Hertfordshire England
01442 230300
0870 403 3000
0333 202 1460
0333 202 0772

Official Data

Official Name
Reg. office address
NO1 PARK LANE, HP2 4YL, HEMEL HEMPSTEAD, Hertfordshire England
Company Number
Previous Names
115CR (003) LIMITED
SIC Code
55300 - Recreational vehicle parks, trailer parks and camping grounds
70100 - Activities of head offices
Date of Incorporation
09 Jun 2000
Company Type
Private Limited Company


Bourne Leisure is one of the largest providers of holidays and holiday home ownership in the UK. Our brands (Haven, Butlins and Warner Leisure Hotels) are amongst the most recognised within the UK holiday market, and we own and operate leisure assets on 6, 500 acres of some of the best real estate in the country. Over 4 million families come on holiday at one of our parks, resorts or hotels every year and we aim to give our guests an exceptional experience. Our purpose is to provide products and services to our holiday home owners and holiday guests so that they can enjoy the Bourne experience in a safe, secure and appealing environment. Our experience over the years confirms the simple belief that we need the support of our owners and guests to ensure the continued long term success of our business.

Company description
Bourne Leisure Holdings Limited is a British private company which owns a number of subsidiary undertakings operating in the leisure and holiday sectors in the United Kingdom including Haven Holidays, Butlins and Warner Leisure Hotels.Company structureThe main trading companies in the Bourne Leisure group in the UK are, Haven Leisure Ltd which operates 38 family-orientated caravan holiday parks in England, Scotland and Wales. Butlins Skyline Ltd which operates the three Butlin's holiday resorts at the English coastal towns, Bognor Regis, Minehead and Skegness. These are the last three resorts operating under the Butlin's name from the ten originally founded by Billy Butlin. Bourne Holidays Ltd which operates 13 hotels across the UK under the Warner Leisure Hotels name, and which are exclusively for adults. Many of the Warner Leisure Hotels properties are country house hotels, including Alvaston Hall, Bodelwyddan Castle, Cricket St Thomas, Holme Lacey House, Littlecote House, Nidd Hall, and Thoresby Hall.
Holiday Centre, Holiday Camps, Campsites, Holiday Homes, Head Office, Corporate Head Office Management, Caravan Park, Trailer Park, Caravan Park Operators
Bourne Leisure Ltd is listed in the following categories:
Add images


01 August 2017

Haggerston Castle - grounds covered in dog mess and litter. Tennis court need a lot of repair. Security staff when asking for assistance were not any help. Would not visit this complex or others owned by this company again. The review would not let me submit 0 star rating which I feel my visit deserved

27 June 2017

I have been a owner at haggerston castle for over seven years my lodge is situated at castlelake previously a tidy and clean site however over the last four months it has been neglected I have made five requests over the last three weeks to have the duck and swan excrement along the grass directly below my lodge to be removed a motorised lawnmower moved some but the remaining area is still covered I have grandchildren who come down during the summer months and do not want them running through this smelly dirty area my name is william symon castlelake 4 note during these attended visits to owners to complain I have told various members of staff that I intended to notify head office with no response

Lorraine Skiggs

, 12 April 2017

We just got back from Weymouth bay, I put a complaint in about your restaurant I was there with my three grandchildren went into a restaurant we was told the kitchen was closed and that was it 8 o'clock but if you'd like to wait 20 minutes we would be served with three grandchildren we waited went to the bar and was told no we can't be serving food I put a complaint form and I've just received an email from your manager down there okay she said sorry but this is the second time I have trouble with your restaurant,I was in the catering trade for years but now retired and I would never ever treat a customer like that, you should have a system where where people come to your restaurant one of your staff should take them to the table,if it gets very busy you can explain straight away i'm waiting time , but having sitting there for three quarters of an hour and then told that we can't be served I don't think that's right, we will still use the site we coming down in September but if we pay for a service we expected good service there is no complaints about the staff something needs to be done.

more than 6 months ago

We stayed at Orchards Holiday Park on 21st to 24th October, 2016 inc. Did not have any problems with the park, only that it was not secure and anyone could walk in from the outside. Really don't know why we were given Fun Passes, as we were not asked once to show them. Also after arriving home, we found out that we had left some clothes in one of the draws in the caravan. My husband phoned the park early the next day, to be told that someone will phone us back (no call back), so he phoned again early again the next day, to be told the same thing, again no call back. I e-mailed Haven the next day, again still not have not heard back from anyone. It would have been nice if someone could have been bothered to at least phone us to say if anything was found or not. We have stayed with Haven many times before. This has made us very angry and very tempted to get into contact with BBC Watch Dog to see what they would have to say about it. Not a very happy person.

more than 6 months ago

We have taken our grandchildren to haven holidays for last 12 years and the children's entertainment has got worse over the last few years the kids used to be entertained from 6pm til 9 by the fun stars with little shows ie zoo group and professor scoops which kids loved, now the characters come out for 10mins have a photo then the kids are left on the dance floor for half hr with just music to entertain themselves then the fun stars are back for another half he. In all the years of us going never known to be able to get a table at 7pm this year loads of empty tables people were leaving at 7pm.

More reviews
Write a review for Bourne Leisure Ltd!

Do you know Bourne Leisure Ltd? Share your experience - write a review!

Buy a Premium Entry
CYLEX Quote Requests

Nearby similar companies

  1. 1 Park Lane
    HP2 4YL  Hemel Hempstead
  2. Imex 575-599 Maxted Road
    HP2 7DX  Hemel Hempstead Industrial Estate
  3. Bunkers Lane
    HP3 8RP  Hemel Hempstead
    HP2 4YL  Hemel Hempstead
    HP2 4YL  Hemel Hempstead
  6. 1 Park Lane
    HP2 4YL  Hemel Hempstead
  7. Map view of similar nearby companies